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Guide · Bonuses Updated 6 Nov 2026

How to find and claim a new casino bonus without losing it

Find an offer by its terms rather than its headline, then claim it in the right order: opt in, deposit with a qualifying method, play eligible games at a stake below the cap.

Most lost bonuses are lost in the first ten minutes, by skipping one of those steps.

A new casino bonus is a welcome offer whose value depends on its terms. The headline amount says what the casino may credit, while the terms say what you must do to keep it. Wagering, game limits, the maximum bet and the time limit decide whether the bonus pays out.

This guide covers two jobs. The first job is finding an offer worth claiming, by reading its terms before its headline. The second job is claiming that offer in an order that keeps it valid. Each claim step exists because a missed step is a common reason a casino removes a bonus.

Our knowledge base currently lists 172 casinos founded between 2024 and 2026, and each one sets its own bonus terms. Check the terms of every offer separately, because one casino's rules do not carry over to another.

By Ethan Lim | Bonuses

Four terms to compare before you claim a new casino bonus

A new casino bonus has four terms that decide its value. Read these four terms before you read the headline amount. The comparison takes a few minutes and tells you whether the offer is worth claiming at all.

  1. Type: match, spins, cashback or no deposit.
  2. Turnover: 25x or less on the bonus at 96% RTP is fair.
  3. Game limits: which games count, and how much.
  4. Time: 14 to 30 days is comfortable, 7 days is tight.

The type sets how the bonus is paid. A match bonus adds a share of your deposit, while free spins fix the game you play. Turnover sets how much you must bet before a withdrawal is allowed. Game limits set which bets reduce that turnover. The time limit sets how long you have to finish. Compare two offers on all four terms, because a large bonus with 7 days to finish is usually worse than a smaller one with 30. The sticky and non-sticky guide explains one more term that changes the turnover, which is whether your own cash is used first.

How to claim a new casino bonus, step by step

The order of the claim matters as much as the offer. Each step below protects the bonus from one specific way of losing it.

  1. Register and verify your ID first.
  2. Screenshot the bonus terms.
  3. Opt in or enter the code in the cashier.
  4. Deposit at least the minimum, using a method the terms allow.
  5. Check the bonus shows in your account before your first bet.
  6. Set your stake below the maximum bet and play eligible games.

Verification comes first because many casinos hold a bonus until your identity is confirmed. The guide to ID checks at new casinos explains what documents to expect. The screenshot comes second because terms can change after you claim, and your copy is the evidence of what you accepted. The opt-in comes before the deposit because most cashiers attach the offer only to a deposit made after the opt-in. Some deposit methods are excluded from bonuses, so check the method as well as the amount. The last check, that the bonus appears in your balance, takes ten seconds and catches a failed claim before you have bet anything.

Where we help

Each review shows the welcome offer the casino states for players in Singapore, and our bonus page works out what offers are worth after wagering. Codes are on the bonus codes page.

The offer on a review is the casino's own statement, not a result of our own test claim. Treat it as a starting point and confirm the terms in the cashier before you deposit. If a bonus fails to credit or is removed, the bonus fail guide lists the usual causes and what to ask support.

Questions

How to find and claim a new casino bonus without losing it: questions

Do I need a code to claim a bonus?

Sometimes. If the terms name a code, enter it before you deposit.

A bonus code is a short text string that tells the cashier which offer you want. Some casinos credit the offer without a code, and others need the code at registration or at the deposit screen. Entering it late is a common reason the offer fails to attach. Current codes are listed on the bonus codes page.

Can I claim a bonus after depositing?

Rarely. Most offers need the opt-in first; ask support straight away if you missed it.

A casino treats a deposit made without the opt-in as a plain deposit. Support can sometimes attach the offer if you have not placed a bet, but the casino is not obliged to. Send the request in writing and keep the chat transcript.

Which games should I play with a bonus?

Slots that count 100% towards wagering, at a stake below the max bet.

Each game carries a contribution rate that sets how much of every bet reduces the wagering left. Table games and live games often count for 10% or less, and some are excluded entirely. Read the contribution list in the terms before you choose a game.

How long do I have to finish the wagering?

Usually 7 to 30 days. The terms say.

The clock normally starts when the bonus is credited, not when you first play. Unfinished wagering is removed together with any winnings when the clock runs out. A longer limit gives you room to play small stakes, which lowers the chance of a large loss.

What is the difference between a sticky and a non-sticky bonus?

A sticky bonus cannot be withdrawn, and a non-sticky bonus can be played last.

A sticky bonus stays in your balance and only the winnings leave. A non-sticky bonus uses your cash first, so you can withdraw cash before the bonus is touched. The sticky and non-sticky guide shows how each type changes the wagering.

Why did the casino remove my bonus?

Usually because a term was broken, such as a stake above the maximum bet or an excluded game.

Casinos check the bet history when you ask to withdraw. A single breach can void the bonus and the winnings from it. Compare your history against the terms you screenshotted, then contact support with that evidence.

Responsible gaming

Play only if you are 21+ and it stays fun

These rules apply on every page of this site. A young casino has less history to judge it by, so the limits matter more.

21+ only

Adults only, everywhere

You must be 21 or older, and older in some countries. A casino can ask for ID before your first withdrawal, and new casinos often do.

Responsible gaming
New brands

Start small with an unknown casino

Deposit an amount you would accept losing to a failed withdrawal, and request a small cash-out early to see how the casino handles it.

How we review new casinos
Limits

Set limits before the welcome offer

Bonus wagering keeps you playing longer. Set a deposit limit and a time limit in the account before you claim.

Set your limits
Help

Free, confidential support

If playing stops being fun, talk to someone. Gambling Therapy offers free support in many languages.

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