Step by step
- Open the bonus terms and screenshot them, with the date.
- Check you opted in or entered the code before depositing.
- Check the deposit method is not excluded (e-wallets and crypto often are).
- Check the minimum deposit for the offer.
- Check the offer covers players from your country.
- Contact live chat with your screenshots and ask for a written answer.
Specific problems
The code is invalid
Codes expire and are often limited to new accounts. Ask support to add the bonus manually if the code was live when you deposited.
Wagering is not moving
You are probably playing a game that counts at 0%, such as live baccarat or some high-RTP slots. Switch to a game listed at 100%.
The bonus was voided for a max bet
One spin above the cap, often S$5, can cancel the bonus and its winnings. Casinos rarely reverse this; set your stake below the cap before you start.
Your payment method was excluded
Ask support whether a qualifying deposit can be added. If not, the deposit stays as cash and you can withdraw it.
Avoid it next time
- Read the terms before depositing, not after.
- Use a deposit method the terms name.
- Set the stake below the max bet before the first spin.
- Learn the clauses in our guide to casino terms.